If your are looking for a full-service hotel in Sihanoukville, on your way to Koh Rong and the Best Beaches of Cambodia, the Holiday Villa Nataya is a great choice. It is in the center of town, has big, modern rooms and a pool, gym and full restaurants for your stay – and it’s good value, too! But a beach paradise it is not – read my review to find out if it’s right for your itinerary!
Location: The Holiday Villa Nataya Sihanoukville is located on the Beach Road, between the “Golden Lion” and the Serendipity ferry pier, making it a great location for a stop-over to or from Koh Rong and other islands. It’s a five minutes walk to the pier and there are lots of restaurants, bars, shops and travel agents around, so you can stock up on supplies or organize any tours and trips you might want to make in Cambodia. Ocheautel Beach is also a 5 minute walk, giving you access to miles of sandy, white beaches. This city location is convenient, but it won’t give you that tropical island feel you’ll see on the blogs!
Service: The front desk was friendly and professional, speaking English well. Holiday Villa is a small regional chain and it showed in the training and professionalism of the staff, which put it ahead of many independent hotels in this price range.
I arrived early and my room wasn’t ready, but staff worked out an alternative after a short wait. When the safe in my room wasn’t working, an engineer was in my room within minutes, trying to fix it. When he couldn’t repair it, he got a replacement, installed it and tested it, while I was watching. This is a great example of what I consider good service – things can always go wrong or break and it’s the way it’s handled that is important.
Housekeeping cleaned my room daily, replaced towels and replenished coffee each day. They removed a broken lamp (more on that later) promptly.
Staff at the restaurant was equally professional and kept the restaurant clean and the buffet restocked. Maybe staff wasn’t quite as friendly as elsewhere in Cambodia, but they were well trained and did their job well!
Room: I had booked a “Pool View Room”, but when that wasn’t ready, I was assigned a “City View” room instead. It’s slightly larger, but noisier and the same price category.
The room is modern and clean, with grey tile floors, white walls and dark wood furniture. Near the entrance is an open closet with shelves, a rack and the safe, behind a grey curtain. The king-size bed in the center of the room is comfortable with nice sheets and comforter. At the foot of the bed is a stylish bench. Against the wall is a small desk with chair to work, a cabinet with a large TV and a mini fridge. You’ll also get a padded chair and a coffee/tea maker. The two windows had shiny silver curtains that kept the room dark enough.
The large bathroom is separated by a frosted glass wall and door, with a large vessel-style sink on a marble countertop to the right, the toilet in the center and a glass-enclosed shower on the right.
The rainfall shower head had very good pressure and hot water. Soap and shampoo were provided in dispensers and a full set of amenities, including dental and shaving kit were provided as well. Towels were clean and of good quality, a hair dryer was available outside.
Overall, the room is modern and functional, but could use a little artwork or local touches! The free WiFi internet was unreliable. I wasn’t able to connect with my laptop at all from my room. The connection on my phone dropped frequently and the speed ranged from close to 0 to 11.4Mbps. I was able to get some work done in the restaurant, but I wouldn’t plan on bringing work or watching movies online.
Restaurant & Amenities: The Holiday Villa Nataya is a full-service hotel and offers a large pool, a jacuzzi (wasn’t working during my visit). The pool is in the courtyard between the two 5-story wings of the hotel, so most of the loungers around the pool are in the shade most of the day. It’s nice enough to relax, for kids to play or to take a dip after a hot day on the beach.
Next to the pool is a small gym with cardio and weight equipment for a basic workout:
The restaurant serving breakfast is next to the pool, with open-air seating. Breakfast is served buffet style, with coffee, tea and juice, cereal and milk, toast and fresh fruit. There is a selection of hot dishes, ranging from Asian rice or noodle dishes, to pancakes, sausages and pasta. You can order egg dishes to order. The selection and quality are pretty basic and par for the category in Cambodia, but not as nice as similarly priced hotels in Thailand or Indonesia.
There are also a bar, restaurant and coffee shop at the lobby, with some live music in the evening. I didn’t try the restaurant, but prices were reasonable and similar to other restaurants nearby.
Bottomline: At a price of $60/night during high-season, the Holiday Villa Nataya offers modern rooms, a pool, gym and restaurants for full amenities. The location is convenient for a stop-over on your way to the islands from/to the airport and gives you a chance to stock up on necessities in town. If you want a convenient base in the heart of Sihanoukville, Nataya is a good choice and you can find current prices here. But it doesn’t offer the tropical island feel Cambodia’s Southern Beaches are known for – check out my Best Beaches Cambodia to find the best beach for you!