Cebu Pacific recently launched their own rewards program, called GetGo. I wrote about the launch here and the updates here. There is not a lot of information about the value of GetGo points out there. Now, that I have earned points with GetGo for a while, I have reviewed the earning opportunities, analyzed the redemption rates on available reward flights and you can read my in-depth review of the program!
Reach – how far will it take me?
Cebu Pacific is flying to 62 destinations in 16 countries, most of them in Asia. They received their first long-haul planes and are serving Sydney and a few destinations in the Middle East. Cebu Pacific doesn’t have any airline partners, so there is no chance to go elsewhere. Check out all the Cebu Pacific Facts & Figures!
Earning – what do I have to do to earn points?
GetGo is a revenue based program, similar to Air Asia, Virgin America, United Airlines or Delta. You earn 1 point for every 5PHP (or approx. 9 points per USD). You earn points for the base fare and add-ons like luggage, meals and seat selection.
You can also convert points from partner programs, currently including Citibank and Metrobank, as well as Zap. Based on the conversion rates, I would not recommend doing that unless you are in a pinch, you get better value with other program conversions. You can read more about earning points with Citibank credit cards here!
I earned points from two flights, but the points didn’t post automatically within a week from the flight. They were posted within a day or so, after filling out the “missing points” form, no questions asked!
Redeeming – what do I get for my points?
That was the million dollar question, because Cebu Pacific didn’t publish any redemption value or award table. Once I had a few points in my account, I was able to look at redemptions and compared the cash fares for flights as well as the point prices for redemptions. I looked at a number of domestic and international flights on different routes over the next few months. Based on that analysis, the basic value of each point is 30 centavos (or 0.7 US cents). There were a few (popular) routes where the value was slightly less, down to 26 centavos. There was no flight with a higher value. Combining the earnings and redemption rates, participation in the GetGo program offers you a 6% discount on your fares – that is comparable to the Delta SkyMiles program and slightly less than United’s MileagePlus program.
Because this is a pure revenue based redemption, there are no blackout dates or flights – any available seat, as well as add-ons, taxes and fees can be paid for with points! That makes it much more attractive than most programs where seat availability is usually very limited and you still have to pay taxes and fees, which can run into hundreds of dollars, if fuel charges are included!
Status – what perks will I get?
The GetGo program doesn’t have any status or elite levels – so, no perks for you! Given the relentless focus of Cebu Pacific on low fares, that doesn’t really come as a surprise. The only thing you get is early access to the seat sales, which is helpful to beat the crowds in snatching the super-low promo fares.
What else is there? Interestingly, GetGo adds two innovative features: Circles and Share. You can create a “Circle” with up to 7 other members and pool your points into one balance to be redeemed by the “head” of the circle or any nominated member. If you travel as a group, you are able to redeem for a free ticket quicker. You can also great a “Share” group of up to seven people to give your points to. If you are a member of a “Circle”, you can share the “Circle” balance with somebody you nominate, but a “Share” nominee cannot access your points or the “Circle” balance.
There have been a lot of comments about issues with points posting or redemptions:
If you have issues with the web site, try to clear your browser cache or use a private/incognito mode.
If points are not posting automatically, contact Cebu Pacific here to have them add the points to your account.
You can sign up for GetGo here!
Who should join GetGo? Anybody who is planning to spend at least PHP2,500 – that’s your break even for the membership fee of PHP150 and you win from then on. As you can also redeem cash & points (which didn’t work online, when I tested it – you have to call), you can use your points as soon as you want. If you fly them regularly, you should absolutely join, there is no downside, only upside. Consider the GetGo program a way to get the low, low fares of Cebu Pacific for even less – and that’s always a good thing!