Service

Cebu Pacific and Philippine AirAsia have worst on-time performance in Asia 2018

I usually focus on reporting the top-rated airlines, hotels and destinations, but today I’m sadly reporting the worst – Cebu Pacific Airlines and AirAsia‘s Philippine subsidiary have both made the list of worst airlines for on-time performance. Cebu Pacific only got 58.4% of flights to their destination on time (within 15 minutes of schedule) in […]

Customer Service I wish Airlines would provide – Thalys excels!

We recently traveled on a Thalys high-speed train from Cologne to Paris. While I love high-speed trains for the speed and downtown-to-downtown convenience, I never gave a lot of thought to the customer service of the – often – government or previously government owned operators. So what Thalys did after the trip, really surprised me