On my recent ASEAN Explorer trip, I had to make two stop-overs in Kuala Lumpur, their biggest hub. While I like KL, I wasn’t planning on spending a lot of time there on this trip and just needed hotel for one night each. Because I also had (another) Accor promotion going on, the ibis styles KL Fraser Business Park fit the bill (see ibis overview here).
Location: The location of the ibis styles is its biggest plus – it’s near the Chan Sow Lin light train station, with a connection to the airport train, and not too far from town, so I could at least go into town for dinner and some shopping. The location is also one of the issues – it’s connected to a mall that is apparently behind schedule, with all the stores (except a lonely convenience store) still empty, giving it an abandoned, ghost-town feel. While the walk through it to the hotel is probably safe, it’s unpleasant.
Service: The service at check in/out was young and professional. With the hotel relatively new, they seemed inexperienced. The staff at the restaurant for breakfast was overwhelmed by the onslaught of a tour group of what looked like first-time travelers – it was poor chaos and they need more staff or more training. The hotel is very new, so maybe they get the issues worked out.
Room: The room was another highlight – it’s pretty large, modern and sports a cheery decor with bright colors. If you have a hangover, it might be too loud for you, but I found it a pleasant break from all the trendy brown/grey tones. In addition to the comfy bed, there is a chaise lounge by the window. There are a TV, safe, fridge and kettle, all in perfect working order and still new. Everything was in great condition, with no scratches or blemishes. The bathroom has a frosted glass door to the room, making it a little brighter yet, with an open shower (flooding inevitable). Similar to other Accor hotels, the room is very well designed – form AND function can be had in one room!
Amenities/Restaurant: There is a small gym available, mostly a “checklist” item, there are internet PCs available and the front desk can print boarding passes, etc for you. They offer spa services via an associated “mobile” spa – at your room or pick up to the spa seemed to be the way that works. The restaurant is very large – befitting the scale of the hotel, and also has a bar area. Unfortunately, between the size and decor, it feels more like a school cafeteria than a restaurant, and I wouldn’t have a meal there. I did have the (included) breakfast there and between the tour group and the staff not keeping up, it was not very pleasant. The selection and quality of food was ok – not as good as other ibis hotels I’ve stayed at or a Holiday Inn Express or similar.
Overall, the ibis styles was good value – getting a nice room in a convenient location was worth the very low price I paid. Management followed up the survey I filled out and is promising improvements. I’d probably give it some time before staying again, but if you are looking for an Accor property, this is a good choice in KL.