Review: Mercure Bangkok Sukhumvit 11 – great service, great lounge, great value

The Mercure Bangkok Sukhumvit offers stylish rooms, a big pool and gym and great service at very reasonable prices. There excellent Privilege Lounge made our stay much more luxurious than you’d expect from a mid-scale hotel and we’d be happy to return. The location in the Nana area is central, but not ideal for families. Check out my review and photos to see if it works for you. 

Location: The Mercure Bangkok Sukhumvit 11 is located in the Nana area of Sukhumvit in the heart of Bangkok. It’s a 5-10 minute walk to the Nana BTS SkyTrain station, giving you easy access to the city. The hotel offers a free tuk tuk service on request to the BTS station, which is nice on a hot day.
The Nana area is known for its naughty night-life, so the bars, restaurants, massage shops and street life are not ideal for a family, but perfectly safe and it’s easy to avoid what you don’t want.
You can reach the Mercure Sukhumvit 11 from the airport by train in 45 minutes or by taxi in 45-90 minutes.

Service: Customer service reached out to me via email prior to my stay and I confirmed that I could check in at the lounge as an Accor LeClub Platinum member. The bell staff welcomed me warmly to the hotel, escorted me to the elevator and sent me up to the lounge via the card-controlled elevator. The lobby is decorated with fabrics and overhead yarn that looks like a loom, a great fit to the many tailor and fabric shops in the area.
The lounge staff was exceptionally friendly and attentive. They got me seated in the lounge, brought a cold drink and processed my paperwork. My room wasn’t ready till the official check-in time at 3pm and I waited in the lounge. They explained the lounge times, hotel facilities and breakfast and happy hour schedule.

Throughout our stay the staff was very attentive. We only needed to provide our room number on the first day, they had our favorite drinks and food orders down on day two and consitently checked in on us regarding anything we might need. The lounge service was comparable to hotels significantly more expensive!
Housekeeping seemed to be understaffed. Similar to the day of arrival, our room was not made up till later in the day, despite having the “make up room” light turned on. We ended up requesting service via the lounge staff and they responded more quickly. They cleaned the room thoroughly each day, replaced towels and sheets appropriately and re-stocked toiletries and coffee pro-actively.
The staff at the pool and restaurant were also friendly and professional, although (as expected) not as over-the-top attentive as in the lounge.
Bell staff was also friendly and helpful. One day, we wanted to utilize the tuk tuk to to the BTS station and staff jumped into the tuk tuk immediately and had us there in minutes!

The service at the Mercure Bangkok Sukhumvit was a high-light and even by the high Thai standards very good and better than other hotels in this price category.

Room: We had booked a Deluxe King room and were upgraded to a Privilege King Room on the 15th floor, a club floor. The room had nice city views, has rich, dark hardwood floors and dark furniture. The colorful, headboard sofa, pillows and artwork made it feel modern and friendly, despite being in an older building.

Our room had a king-size bed with a very comfortable mattress topper, high quality sheets, comforter and pillows. It made for some very good sleep and was easily the most comfortable bed I’ve had in this price category – it can compete with the beds you’ll find at hotels with twice the price! There are small night stands with power outlets, master light switches and USB ports on each side.

By the window is a seating area with a sofa, stylish padded chair and table as well as some colorful, locally inspired artwork. Opposite the bed, behind a pillar, is a large work desk and chair with additional power outlets. You’ll also get a large luggage bench and plenty of floor space for large suitcases.

Near the entrance are a bar cabinet with coffee/tea facilities, a pod coffee maker (yes!) and a minibar.

The soft drinks in the mini-bar are free in Privilege Rooms, although we didn’t utilize them and enjoyed the lounge instead. The closet is large and also holds a laptop size safe, iron and iron-board.

The bathroom is very large, with a deep soaking tub on one side. In the center is a sink-in-counter-top with plenty of shelf space for your toiletries. There is a scale under the sink, in case you want to check that all that delicious Thai food is not taking too much of a toll on you.
On the right side are the toilet and a glass-enclosed shower with rainfall and regular shower heads. The towels are large and thick and standard Mercure toiletries, including dental kits and shaving kits are provided. A wall-mounted hair-dryer is right next to the sink.

The free WiFi internet is blazing fast with an average speed of 94.3Mbps and very reliable with no issues throughout our stay. It was equally fast for uploads, making this ideal to not only stream movies, but get serious work done! This was the fastest internet I’ve ever had in Bangkok, regardless of hotel category!

Restaurant & Amenities: The lounge at the Mercure Bangkok Sukhumvit 11 was exceptional. It’s a large, modern space with nice city views on the 16th floor.

There is seating along the window, couch seating in the back and even a meeting room if you have some serious work on your plate.

The lounge offers breakfast with a small selection of fruit, pastries, yogurt, salad, cheese, as well as juices, tea and coffee. There is a professional espresso machine for very good coffee and cappuccino drinks. In addition to the buffet, you can order egg dishes to your liking, as well as a selection of Asian rice or noodle dishes for a full and satisfying breakfast. Staff will serve drinks, coffee and made-to-order hot dishes at your table.

In the evening, the lounge serves snacks, soft drinks, wine, beer and cocktails. The cocktails were surprisingly good, better than at some bars. The hot and cold snacks changed every evening and were always of good quality. There was salad, cold cuts and cheese every day. The hot dishes included local pork, chicken and beef dishes, sometimes deliciously spicy. We also had spring rolls, pizza or sandwiches. It was a nice way to start the evening, before heading out for dinner. It can make for a light dinner, if you are not very hungry.

We had the option to have breakfast in the main restaurant on the ground floor. It serves as a beer bar and restaurant at night, which made for an interesting setting in the morning. There is some indoor seating around al large bar, as well as outdoor seating facing the street. The buffet is set up in the back and has a small selection of fruit, yogurt, pastries, cold cuts, cheese and hot meats. There is a make-to-order egg counter as well. While the food quality was similar to the lounge, the selection wasn’t that much larger and the setting not nearly as nice, making the lounge our breakfast location of choice.

The Mercure Sukhumvit 11 has a large gym that has new cardio and weight equipment, enough for a full workout.

You’ll look over the outdoor pool. There is a good-size pool to swim, as well as a shallow kiddie pool. You find loungers and umbrellas, as well as some cabanas and honeymoon beds around the pool. There is sun much of the days, but staff will set up the large umbrellas if you prefer shade. It’s a nice place to hang out and relax, watch your kids play or enjoy a drink from the bar, which staff will serve at your lounger.

Value & Rewards: We booked the hotel through the Accor Website at a rate of $58/night – that’s very good value. The excellent Privilege Lounge is worth paying for – it makes for a much more luxurious stay for little money. You can check current prices here.
As an Accor LeClub Platinum member, we were upgraded from a Deluxe King room to a Privilege King room and received lounge access including breakfast and happy hour. We also received two welcome drinks at the bar. Surprisingly, no welcome amenity was offered during our stay. The lounge access made this stay much more luxurious than you’d expect from a mid-scale hotel and made this exceptional value.

Bottomline: The Mercure Bangkok Sukhumvit 11 offers nice rooms, a large pool and gym and great service at a very reasonable price. The excellent lounge and attentive service made this an excellent stay, we’d be happy to return and recommend you consider it. While the location is not ideal, it’s safe and easy to get around.

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