Review: Heritage Pattaya Beach Resort – a peaceful ocean front hotel in busy Pattaya

The Heritage Beach Resort has a prime beachfront location on Jomtien Beach, Pattaya, just a short ride from Bangkok! It offers full resort benefits, including a multi-level pool area, big gym and spa, as well as a restaurant, making this one of the best places for a relaxing beach getaway from busy Bangkok and resort experience. The room is huge and clean with a traditional decor, but there are some downsides. Check out my detailed review and photos to see if the Heritage Pattaya is the right hotel for your beach getaway from Bangkok!

Location: The Heritage Pattaya has a beachfront location on the Northern end of Jomtien Beach, South of Pattaya City. You can exit the hotel to the boardwalk and beach, making this a great location for beach lovers. It’s removed from the hubub of Pattaya and Jomtien and there are few restaurants and shops in the immediate neighborhood, making this a great option for anybody looking for a peaceful, resort-style getaway. If you are planning to explore the nightlife of Pattaya, this location is not ideal. Public transport isn’t convenient, so you’ll have to rely on taxis and grab to get around. The trip from Bangkok Airport or Bangkok City is about 2h by car. 

Service: Service at the Heritage Pattaya was polite and professional. I arrived early and was able to check in prior to the official check-in time. The staff worked quickly and answered all my questions about resort amenities and breakfast. Bell staff offered to assist with my luggage and pointed me in the right direction to my room.
The restaurant staff was quick to clean tables and restock the buffet. The cook preparing made-to order egg dishes took her job seriously and re-made my omelette when it didn’t come out right.
Thailand is known as the “Land of Smiles” but there weren’t many to be had at the Heritage Pattaya – staff was professional, but not especially friendly, wasn’t proactive and didn’t really seem to like being there. That made the overall service impression less than average for a 4-star hotel.

Room: I had booked a Deluxe Oceanview King Room and that’s what I got: While the majority of rooms has some view of the ocean, my room was close to the beach with a good view of the pool area, the beach and ocean. 

The room is very large with plenty of space for 2 people and could even accommodate kids. The king-bed has a comfortable mattress and nice sheets, pillows and comforter.

Near the window, across from the bed, is a daybed with table as well as a work desk with chair and a cupboard with the TV. 

The room has a large balcony with table and two chairs to enjoy the views, as well as a rack to dry towels or beach clothes. 

Near the entrance are a large closet for your clothes, as well as a bar cabinet with fridge and coffee/tea facilities. You’ll also find a laptop size safe for your valuables.

The bathroom has a window to the bedroom that can be closed for privacy. There is another lounge sofa under the bathroom window. 

The bathroom itself is large with separate shower and deep soaking bathtub. The shower is glass enclosed and has a regular shower head, no rainfall shower. The toilet in the corner lacks a bidet seat. The sink is set in a large countertop with plenty of space for your toiletries. A hairdryer and a full set of amenities, including dental kits are provided. The towels are large, thick and clean. 

The free WiFi internet was reliable and reasonably fast at an average speed of 4.8Mbps. 
The room a/c was strong upon arrival, but failed in the evening, leaving the room uncomfortably hot. I could have asked for a different room, but didn’t want to move late in my one-night stay. I noticed other small issues around the hotel, suggesting a lack of proactive upkeep and maintenance. 

Restaurant & Amenities: The Heritage Pattaya is a large resort, build around a central pool area with three pools on different levels. This provides plenty of space for guests to spread out and enjoy. The main pool cascades down as a waterfall to a lower pool and a connected pool can be accessed directly from pool-access rooms. This separation is very useful – when some loud guests with kids interrupted my reading at the main pool, I found peace & quiet at the lower pool!

At the ground level near the beach you’ll find a large gym with plenty of cardio and weight equipment for a full workout. The showers and wellness area was closed for maintenance during my stay. 

There is even a table tennis table for a friendly game!

You’ll also find a small spa near the gym. Prices were fairly steep, charging significantly more than independent spas in the area. The facilities didn’t seem to justify the high prices and I didn’t have a massage here.

The restaurant is on the opposite wing of the hotel, also near the beach and has open-air indoor and outdoor seating. It’s a large space and it didn’t feel crowded or loud during busy breakfast time. Unfortunately, there is no air conditioned room, something I’d expect from a 4-star hotel, but it was pleasant enough during my stay.

The breakfast is served buffet style. Coffee and tea are brewed and provided in glass pots on warmers – the taste was a little better than instant coffee, but not by much – disappointing when ever less expensive hotels in Thailand offer single-serve coffee from espresso machines. You’ll also find water and juice drinks.

There is a wide selection of fruits, breads and pastries as well as yogurt. You can choose from a variety of hot dishes, both Asian and International, including breakfast meats.

While the selection was similar to other hotels in this category, the quality of the pastries and hot dishes was below average, similar to what you’ll find at a budget hotel. A make-to-order egg station will cook your eggs any style and the quality was good.

Value & Rewards: I booked the Heritage Pattaya on at a rate of $84/night including breakfast, earning 9% WelcomeRewards. I paid with my CapitalOne VentureOne card and earned 10 points/USD. I consider that good value for a 4-star beachfront hotel in Jomtien – similar hotels in the area charge comparable prices. You can check the current prices here!

Bottomline: The Royal Heritage has a prime beachfront location in Jomtien and offers full resort benefits, including a multi-level pool area, big gym and spa, as well as restaurant, making this one of the best places for a relaxing beach getaway and resort experience. The room is huge and clean with a traditional decor. The downsides are a poor breakfast, the smile-less service and some wear, tear and maintenance issues that may impact the experience on a longer stay. I would return, with tempered expectations and would recommend it for the resort experience!

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