If you are looking for a hotel in Manila’s Ortigas business district or near the massive SM MegaMall, the Mercure Ortigas is one of the newest hotels in the area and the third to open for the Accor Group of hotels. I stayed to re-gain my platinum status in the LeClub rewards program and was pleasantly surprised – it’s a thoroughly modern hotel in a convenient location!
Location: If you are visiting Manila, you want to pick a hotel near the places you plan to be to avoid the infamous, horrible traffic. If your plans take you to the Ortigas business district or you have some major shopping plans, the Mercure is in a good location. It’s a 10 minute walk to the MegaMall or Shangri-La EDSA mall and a short taxi ride from a number of office buildings in the district. It’s 60-90 minutes drive from Manila’s NAIA airport and 45 minutes from Makati or Bonifacio Global City. At the time of my stay, it wasn’t on Google’s map, but that has been fixed since.
Service/Rewards: The check-in staff was friendly, but struggled to confirm my confirmed hotel rate. They did follow-up and resolved it satisfactorily. Housekeeping was quick and thorough throughout my stay. The bell desk was equally helpful, even had an umbrella ready for me on a rainy day!
I booked the Mercure to earn a lot of bonus points in an Accor Promotion, offsetting some of the cost of this “staycation” and getting me back to Platinum status in the LeClub program (which I lost a few days before). As a Gold member, I was upgraded from a “Standard” room to a “Superior” room – which is supposed to be a little bigger, but not really noticeable. I also received a welcome gift of fruits and cookies, which was a nice touch. The points posted automatically and correctly!
Room: The rooms follow the newest Mercure design and a very functional and modern. They feature wood-look, tile floors, dark-wood furniture and a red’ish high headboard and chair adding a splash of color. You’ll have a small desk and chair in the corner, which is enough space for a few emails, but too cramped for a full day of work. A large flatscreen TV is mounted on the wall for entertainment and a mini-fridge and coffee/tea facilities are available. I like the wall panel with universal, international power outlets and USB ports – something I think all hotels should have these days! The bathroom is of good size with a big sink in a countertop for all your stuff, toilet and a shower with partial glass wall. It has a peakaboo window to the bedroom for extra light, made of frosted glass for privacy, a stylish and functional combination. The tiles used looked upscale and the brown’ish color is timeless.
The WiFi internet is free, but at 2Mbps slow even by Manila standards – I expected a brand-new hotel that was mostly empty to do much better. Based on my very consistent measurements, I assume it was capped at that speed. It’s enough to get some work done, but video streaming will be a struggle!
Amenities/Restaurant: The hotel has a restaurant offering buffet breakfast, lunch and dinner. I went to the nearby MegaMall with hundreds of food outlets for my meals and didn’t try it out.
The hotel advertises a fitness center, but it was still not operational during my visit; surprisingly, there is no pool at this location, something I’d expect from a Mercure in Asia!
Bottomline: The Mercure is a solid mid-range hotel offering stylish, functional rooms at a competitive price. It was $100/night during my stay for a last-minute booking, but rates are lower when booking ahead! It’s a good fit for business travelers to Ortigas, but needs to improve upon service and internet to serve that audience well. For leisure travelers, it’s missing amenities like a pool, making other hotels more desirable for vacations or staycations.